Overview

Zoom Phone offers an affordable cloud-based voice-over-internet-protocol (VoIP) for businesses. Launched in 2019, Zoom gained its notoriety in the wake of the pandemic as the go-to video conferencing app. Today, the company boasts over 4 million users and counting.

Zoom Phone VoiP for business hosts one of the most affordable options on the market. Its Basic Plan is entirely free and supports 40 minute meetings for up to 100 participants. The free plan even includes collaborative tools like whiteboards, notes, and messaging.

Businesses can upgrade to premium plans, starting at just $13.32 per month, per user billed annually. Paid plans come with advanced features like meetings )up to 30 hours), video editing and sharing, and automated captions in preferred languages. Businesses also enjoy the flexibility of purchasing add-on apps as needed, for even better communication tools. Its standout feature: The Zoom AI companion which saves time with message composition, meeting summaries, and idea generation.

So does Zoom Phone make sense for your business? Keep reading to learn about its features and pricing to find out if this VoIP can enhance your business communications and workflow.

Ease of Use

Zoom Phone shines when it comes to its user-experience. Although they do not offer any onboarding support, their intuitive app makes it simple and straightforward for new users to learn.

Zoom Phone has fallen short when it comes to security by failing to fully support end-to-encryption in the past. It appears that Zoom’s privacy policy at the time allowed them access to meetings, and that they weren’t encrypted entirely.

That said, Zoom has owned up to these shortcomings and has taken steps to improve security and encryption. Their online learning center contains guidelines and tips to safeguard meetings and webinars through steps like implementing passwords or requiring authentication.

Plans

Zoom Phone has three pricing options, with available add-ons to enhance your business communications. Their Basic plan is for free. Zoom also has some of the most affordable premium VoIP plans on the market, starting at $13.32 per month per user billed annually.

Zoom Basic | Free

• 40 minute meetings
• Up to 100 participants
• 3 editable whiteboards
• Team chat
• Mail and calendar
• 5, two-minute videos
• Share up to 10 docs

Zoom Pro | $13.32 per month, per user billed annually or $15.00 billed monthly

• 30 hour meetings
• Up to 100 participants per meetings
• Mail and calendar
• AI Companion
• Unlimited videos
• Share unlimited docs
• 5 GB cloud storage
• Free premium apps for 1 year

Zoom Business | $18.32 per month, per user billed annually or $12.99 billed monthly

• Includes everything in Pro Plan
• Up to 300 participants
• Unlimited whiteboards
• Scheduler
• Extras like SSO and managed domains

Add-Ons Available:

• Large Meeting: Host meetings for up to 1,000 participants, starts $50/month
• Zoom Scheduler: Host meetings and interviews for $5.99/month
• Zoom Clips Plus: Record, edit, and share short-form videos for $6.99/month
• Cloud Storage: Store, stream, and download Zoom video recordings, starts $10/month
• Zoom Whiteboard: Collaborate on whiteboards on or off meetings, starts $2.49/month
• Translated Captions: Automated captions in preferred languages for $5/month
• Audio Conferencing: Host meetings worldwide, starts $100/month
• Zoom Phone Power Pack: Call center analytics and insights for $25/month
• Conference Room Connector: Video conferencing for hybrid work for $49/month

Features

Zoom Workplace

Zoom Phone has a robust set of business communication tools to connect teams from anywhere. Schedule and host meetings. Collaborate via whiteboards, messenger, and notes. Share custom-made videos. The Zoom VoiP for businesses connects team members from around the world through high-quality video conferencing and collaborative tools. Their audio conferencing and translated captions make it easier than ever to connect globally, no matter the location or preferred language.

• Host meetings for up to 1,000 participants for up to 30 hours
• Host meetings worldwide with translated captions in preferred language
• Record, edit, and share short-form videos with Zoom meetings
• Collaborative tools like whiteboard, notes, and shared documents

Zoom AI Companion

Available in its premium packages, Zoom VoiP’s AI companion is your tool to optimize communications, workflow, and productivity. Team members save time with generative message composition, meeting summaries, and idea creation.

Business Offerings

Zoom Phone offers an affordable VoIP solution with a user-friendly interface, ideal for beginners. Their service offers basic inbound calling features such as call recording, forwarding, and call management. However, outbound calls require additional credits, making it less suitable for teams handling high call volumes.

While other VoiP solutions may have more features, Zoom offers good value for money. The platform integrates with services like Gmail, Salesforce, and Google Workspace but lacks advanced collaboration tools compared to competitors.

Key Points:

• Affordable VoIP with a starting price of $13.32/user/month
• Offers basic inbound calling, recording, and management features
• Outbound calling requires additional credits

• Integrates with popular platforms like Gmail, Salesforce, and Google Workspace
• Improved security with two-factor authentication
• Limited customer onboarding support
• Lacks advanced collaboration tools found in competitors

Customer Support

Zoom Phone offers support available by phone at 1.888.799.9666. They also have a searchable FAQ and knowledge base making it easy to find tutorials and tips. While their customer support has improved, onboarding support remains limited, and security concerns have been addressed with stronger authentication measures.

So what do customers have to say about their experience with Zoom Phone today? Overall, customers feel satisfied with Zoom and give them consistently good reviews. Users like the ease-of-use, both on desktop and on-the-go. They consider Zoom a good value for money.